We will ship the products to Malaysia (our main operating region), and will do our best to complete the shipment within the estimated delivery time specified on the website order page. We will also deliver your order to the designated address within the expected transportation and delivery time. For regular in-stock products, the estimated delivery time is 1-3 working days from the successful payment. The estimated transportation and delivery time within Malaysia is 3-7 working days after shipment (with an additional 1-3 working days for remote areas). The specific delivery and transportation times for pre-sale / customized products will be separately marked on the product details page. Please pay attention.
However, the above delivery and shipment times are estimates based on regular logistics conditions and may be delayed due to factors beyond our control (such as customs delays, transportation company capacity adjustments, weather conditions, holiday logistics congestion, etc.). We are not responsible for any delivery / shipment delays caused by reasons not attributable to us.
The risk of product loss or damage is officially transferred to you upon the actual delivery of the goods (including your own / authorized person’s signature for receipt, delivery to the designated receiving address / express locker / collection point). You are responsible for checking the integrity, quantity and specifications of the product immediately after receiving the product. If you find any damage, defects, mismatch or quantity discrepancy, you must notify us formally through the official website customer service / order backend within 48 hours after the delivery is completed and provide clear unpacking photos, logistics labels and other supporting materials. Failure to complete the effective notification within this period may result in the rejection of related claim applications. Please cooperate.
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